Too Many Steps

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Today was a bit stressful and annoying. I got a message last week saying I had to have a review for my Universal Credit claim. Not only did I have to arrange a time that my Mum and I were both available, but it wasn't even a proper appointment, it was just them telling me what to do - which is exactly what they'd told me in the message last year without having to call us about it. Apparently they changed their system.

WHY?! IT MAKES NO SENSE!!!

Seriously, we could have avoided having to go out out today (in this awful weather), if they'd just told me online that I needed to show them my recent bank statements just like they did last year!!! But no, instead we had to give up some of our time just to be told we would later have to give up some more of our time!!! I swear they're making our lives harder for us on purpose (is this their way of making us work for the money?), but it's not just our time they're wasting, it's their own time as well.

Anyway, hopefully by the time I have to go through this again, it will be easier to arrange a time if it's during the Easter Holidays (although they did make a mistake last year by initially booking it on a day that was a Bank Holiday - you'd think they would have made sure it was a working day first), and I won't have to worry too much about having to explain every little detail to my Dad if I have to make any changes to my weekly routine. 

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